PLACING ORDERS

• By internet (www.harrybarker.com) - shop and order online on our secure site 24 hours a day/seven days a week. Check back frequently and receive specials that are available only on the website. A confirmation email will be sent to the given email address.
• By fax - 1.843.763.2030. You can order 24 hours a day, seven days a week.
• By phone - call toll free 1-800-HI-HARRY (444.2779). Hours: M-F 9AM to 6PM EST
• By mail �Eplease print out and write your order on the following .pdf document. If you do not have adobe acrobat, you can download a free version at this link. Our address is

Harry Barker Inc.
4275 Arco Lane
Suite B
North Charleston, SC 29418

TRACKING ORDERS

• You are now able to track orders on the website. Additionally as we ship orders, an email will be sent to the given email specifying shipping information.

CATALOG

• To receive our catalog, simply click on “Request Catalog�E/a> or at the bottom of our home page, fill out the form and one will be mailed to you, or you can download our pdf catalog now.
• It will be shipped to you in our next catalog shipping.
• We love to send our catalog internationally, but to cover postage, we must charge $5.00 for each.

PAYMENTS

• You may use American Express, Visa or MasterCard.
• We also accept payment by personal check or money order.
• If you pay by check, please allow time for check clearance.

GIFT ORDERS

• A personal message can be included with our gift at no extra charge. Fill in the text you wish to appear on the card and we will custom print it on our Harry Barker gift card and enclose it with your gift item.
• For an additional $3.00 per item, we can gift wrap almost any item in our catalog with our wrapping paper and ribbon.
• If you can’t decide what to give, please call 1 800 Hi Harry (444.2779) for suggestions or give a Harry Barker Gift certificate.

GIFT CERTIFICATES

• Harry Barker Gift Certificates are available.
• The gift certificates are custom-printed and will be sent in a gift box with a Harry Barker catalog.
• When ordering, please indicate which shipping option you require.

DELIVERY

• Please include your phone number or email address so we can inform you of any unexpected delays.
• Next day delivery is available on website or phone orders on in stock items. There will be an extra charge for all next day delivery. Extra charge will be based on weight and distance.
• Weekend orders are shipped during business days.
• Please allow 2-4 weeks for back order and custom items.
• UPS and FedEx cannot deliver to PO Boxes.

RETURNS AND EXCHANGES

• If you are not completely satisfied with any item, we will be happy to exchange, substitute or issue a refund.
• Refunds will be issued in the original form of payment within 30 days of the notification.
• If items were damaged during shipping, please call 800-HIHARRY and a shipping label will be forwarded to you for use in returning the damaged item. Upon receipt of the item, a new replacement will be sent to you.
• Just return the unused merchandise and complete the return form enclosed with your order and ship via UPS or FedEx to:

Harry Barker Inc.
4275 Arco Lane
Suite B
North Charleston, SC 29418

SHIPPING

• FedEx Ground is our shipping method of choice and will be used unless otherwise specified for domestic shipping. Some heavy weight and oversized items require higher charges
• Next day delivery is only available currently on phone orders for in stock item
• Delivery to Alaska, Hawaii and US Territories �EWe ship to these areas via FedEx. Please expect higher shipping charges. Some heavy weight and oversized items require higher charges.
• Orders outside the USA (Including Canada) �EWe will ship internationally, but you must contact us by phone or fax for your order. Shipping charges are based on weight of each package and we can ship via either FedEx Express or USPS. Please allow additional time for international deliveries. You are responsible for any duty or taxes upon delivery of your order.

MISCELLANEOUS QUESTIONS WE FREQUENTLY RECEIVE

• How To Measure Your Dog

NECK �EMeasure around the neck where a collar would sit naturally to determine your dog’s neck size. LENGTH �EMeasure from base of neck to base of tail, preferably while the dog is standing CHEST �EMeasure the circumference of the chest at the deepest part behind the front legs FOR CLOTHING �EIf the length of your dog measures halfway or more between sizes, order the next size up.

• Shelf Life Of Our Treats - Our pet treats have a shelf-life of one year.
• Can I Order An Extra Bed Cover - Both bed covers and bed inserts can now be purchased separately. Look for them on our website under each bed type.
• How To Install My Car Seat Cover - The car seat covers have four straps. Two of the straps fit over the headrests and the other two straps are secured to a bar under the seat.
• Best Sellers �ECurrently our best-sellers are our All Natural “BirdDog�EBiscuits, All Natural Doggie Treats, Kitty Mouse Cat Treats, Food Storage Cans for both dog and cat, Harry’s Favorite Bone Toys, Round Beds, Spa Products and Tennis Ball Sets.
• Store Locations �EComing soon, we will post the locations of stores that sell our products.

QUESTIONS

• If you have any questions or problems with your order, please call our customer service representatives at 1-800-HI HARRY(444.2779) M-F 9AMto 6PM EST. We’re here to help you.

LET US HEAR FROM YOU

• We value your opinion and would like to hear your comments and suggestions on how to make Harry Barker an easier and more enjoyable shopping experience. Or just tell us about your pets. You can mail, fax or email us at info@harrybarker.com.