Ground Shipping to the U.S.

Our ground delivery charges below are based on the total value of merchandise shipped to each address.  The following charges include handling, order processing and transportation.

Transit Times through FedEx Ground

Rush Delivery to the U.S.

International Shipping (Excluding Canada)

Orders shipped outside the U.S. and Canada are sent through the U.S. Postal Service Priority International Mail and arrive within an estimated eight (8) to fifteen (15) business days (excluding holidays).  Customs delays are beyond Harry Barker’s control, so please consider this possibility when placing your order. We do not offer rush delivery outside of the U.S.   Charges below are based on the total value of merchandise shipped to each address.  The following charges include handling, order processing, and transportation of items and exclude duties and taxes, which are set by the destination country.

PACKAGE TRACKING

Orders can be tracked through your confirmation email, which will include a tracking code link, or online at www.HarryBarker.com when logged into your account. 

PAYMENT METHODS

We accept the following payment methods:

• American Express, Visa or MasterCard

• Personal Check or Money Order
      If paying by check, please allow time for your check to clear.  Once the check has cleared, your merchandise  will be shipped.

• Gift Certificates

• Barker Bucks
   

GIFT CERTIFICATES

Harry Barker Gift Certificates are always available for purchase.  Please call Customer Service at 1-800-Hi-Harry (444-2779) or 843-766-8686 or email us at info@harrybarker.com with your request.

FREQUENTLY ASKED QUESTIONS

PRODUCT

How do I care for my Harry Barker Bed?
Bed covers are removable and can be machine-washed in cool water on a gentle cycle. 

Bed Inserts can be spot cleaned.  If you encounter major stain or damage to the bed insert, please contact us at 1-800-Hi-Harry (444.2779) or email us at info@harrybarker.com for special care instructions.

Can I order an extra bed cover?
Bed Covers and Bed Inserts can be purchased separately by clicking here.

How can I protect my bed insert?
Piddle Proof Covers are available in all sizes.  Slip them on over your bed insert to provide a moisture resistant barrier, making them ideal for older pets and puppy training.

How do I install and care for my car seat cover?

SIZING

How do I measure my dog?

COLLARS: Measure around the neck where a collar would sit naturally to determine your dog’s neck size.

ROBES: Measure from base of neck to base of tail, preferably while the dog is standing

HARNESSES: Measure the circumference of the chest at the deepest part behind the front legs

 

MATERIALS

Are Harry Barker products made with eco-friendly materials?

Yes, all Harry Barker products are made from recycled, recyclable, and/or sustainable materials.  Some of those materials are listed below:

HEMP: Compared to cotton, hemp is stronger, more durable, won’t mildew and is anti-microbial (great for wet and dirty dogs!). Hemp is an earth-friendly fabric that is highly resistant to most insects (requiring less pesticides to grow), and hemp softens with each wash without fiber degradation.

STEEL: Steel is a durable, recyclable material.  It keeps pet food fresh and keeps pests out. All Harry Barker Food Storage Cans are FDA Approved.

STONEWARE: Stoneware bowls are durable, dishwasher safe, FDA Approved, and do not harbor bacteria because they are high fire glazed.  Our stoneware is an elegant and eco-friendly material making it ideal for your pet’s food and water bowls.

PET/RECYCLED PLASTICS: Harry Barker Collars and Leashes are Jacquard woven with yarns spun from 100% certified recycled PET “polyethylene terephthalate” plastic bottles. PET yarns are extremely strong, durable and machine washable.           

AZO-FREE DYES: Harry Barker uses ONLY Azo-free dyes. Azo dyes are dangerous and sometimes used as a vivid coloring agent. They are carcinogenic and not biodegradable.

BARKER BUCKS REWARDS CLUB

1. How does Barker Bucks work?

You are automatically entered into our rewards program when you register as a customer online.  Simply use the same login and password when placing orders and you will accumulate Barker Bucks that you can redeem on future orders.  You will receive one (1) Barker Buck for every dollar of merchandise purchased.  Each Barker Buck equates to $0.05. For example, if you spend $100 on merchandise, you accrue 100 Barker Bucks, or $5 that you can use on your next purchase.  When you are ready to redeem you Barker Bucks, select the Redeem Points Tab as payment method during the payment process at checkout.

2. Why did we create this program?

Harry Barker developed this program as a way to thank our customers.  Many of our customers enjoy shopping at Harry Barker, and we want to reward them for all of their purchases.

3. How do I get started?

Getting started is easy. No need to enroll in the program; however, you must be logged in to earn points. Just shop as you normally would, and you’ll automatically earn points with every purchase.

4. How do I earn points?

You will earn one (1) Barker Buck for every dollar you spend (not including shipping costs or taxes) on merchandise. Points are earned on the final item price after any coupons or product discounts are applied.  Points are not earned on shipping costs.

5. How do I redeem points?

Simply click on the Redeem Points tab at the bottom of the checkout page and select the points you would like to redeem.

6. Are there any restrictions on what earns points?

Every product earns points.  However, points are not earned on gift certificates.

7. When are points posted to my account?

Points are awarded 24 hours after your order has shipped.

8. Are points ever deducted?

Yes.  Points are deducted for returned items. If you exchange an item, we will deduct points for the returned item and award new points for the new item ordered.

9. Where can I see my points?

You can track your points under your account information once you are logged in. There you will see your current points balance, your lifetime points balance, and any pending points for orders placed but not yet shipped. If you have any questions about your points, please contact Customer Service at 1-800-Hi-Harry (444-2779) or 843-766-8686.

10. Do points expire?

CREDIT AND PAYMENT

Will I be charged sales tax?
Harry Barker is required to collect state and local sales tax or orders shipped to states where we have a physical presence.  Some taxing authorities charge sales tax on merchandise and shipping, while others charge on merchandise only.  At this time, all orders shipped to locations within South Carolina will be charged sales tax on merchandise and shipping as required by state law.

When will my credit card be charged?
Your credit card will automatically be preauthorized as a pending charge when the order is placed.  The pending charge will become an actual charge once the order has shipped.

Is my credit card information secure?
Yes.  When you purchase on our website, your information is transmitted in a safe, encrypted format.  Your credit card information is automatically kept on file by our system; however, employees can only see the last four digits of your card number.

Will you share my email address?
Harry Barker will only use your personal information for communication purposes only.  We will not share, sell or trade your email address with any other companies.

Our Customer Service department is available to answer your questions at 1-800-Hi-Harry (444-2779) or 843-766-8686 Monday through Friday from 9:00 AM to 6:00 PM Eastern Time. You may also email us at info@harrybarker.com. Emails will be answered within 24 business hours.
 

LET US HEAR FROM YOU

We value your feedback and want to know how much your pet loves their new Harry Barker merchandise! Send your comments, suggestions, and stories to info@harrybarker.com.