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Harry Barker Customer Service
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PLACING ORDERS |
RETURNS / EXCHANGES |
By internet -
www.harrybarker.com - Shop and order on our secure site 24
hours a day, 7 days a week. Check back frequently and receive
specials that are available only on the website. A confirmation
email will be sent, followed by a tracking information email, to the given email address.By fax - 1.843.763.2030. You can order 24 hours a day, 7 days a week.
Orders will be processed on the following business day.
By phone - Call toll free 1-800-HI-HARRY (444.2779). Hours: M-F
9AM to 6PM EST By mail - Please print out and write
your order on the following
Order Form. If you do not have adobe acrobat, you can
download a free version at this
link. Our address is :Harry Barker Inc.
4275 Arco LaneSuite B North Charleston, SC 29418
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Harry Barker merchandise has a 100% guarantee. If you are not completely satisfied with any item, we will be happy
to exchange, substitute or issue a refund. Please notify our customer service
department at
info@harrybarker.com or call toll free 1-800-HI-HARRY
(444.2779).
- Refunds will
be issued in the original form of payment within 30 days of the
notification. This refund will be given once the item(s) has arrived
at Harry Barker. All returns made within 30 days are subject to a restocking fee of 10% of the price paid for the item. All
returns made after 30 days, will be charged a 30% restocking fee.
- If items were damaged during shipping,
please call 800-HI-HARRY, or email our customer service
representatives at
info@harrybarker.com.
- For
returns or exchanges, simply
complete the return form
form and ship the return via UPS,
FedEx or USPS to:
RETURNS
DEPARTMENT HARRY BARKER INC.
4275 Arco LaneSuite B North Charleston, SC 29418 |
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DELIVERY |
CATALOG |
- All orders are shipped within 2 business days. Please include your phone number or email address so we may inform
you of any unexpected delays.
- Next day delivery is
available upon request. There will be an extra charge for all next
day deliveries.
- Weekend orders are shipped during
business days.
- Please allow 2-4 weeks for back order
and custom items.
- UPS and FedEx cannot deliver to PO
Boxes.
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- To receive our catalog, simply click on
Request Catalog or at the bottom of our home page, fill out the
form and one will be mailed to you, or you can download our
catalog now.
- It will be shipped to you in our next
catalog shipping.
- We love to send our catalog
internationally, but to cover postage, we must charge $5.00 for
each.
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TRACKING ORDERS |
PAYMENTS |
- Once your order has been shipped, an
email will be sent to the given email address from your order. This
email will include your invoice and tracking information.
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- You may use American
Express, Visa or MasterCard.
- We also accept payment by
personal check or money order.
- If you pay by check, please
allow time for check to clear.
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GIFT ORDERS |
GIFT CERTIFICATES |
- A personal message can be included with your gift at no extra
charge. Fill in the text you wish to appear on the card and we will
custom print it on our Harry Barker gift card and enclose it with
your gift item.
- For an additional $3.00 per item, we can
gift wrap almost any item in our catalog with our wrapping paper and
ribbon.
- If you can’t decide what to give, please email us
at
info@harrybarker.com to order a gift certificate or for suggestions or to give a Harry Barker
Gift certificate.
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Harry Barker Gift Certificates are available. Please call our
customer service representatives at
800-HI-HARRY (444.2779) or
email us at
info@harrybarker.com. - The gift certificates are
custom-printed and will be sent in a gift box with a Harry Barker
catalog.
- When ordering, please indicate which shipping
option you require.
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FREQUENTLY ASKED
QUESTIONS |
HOW DO I MEASURE MY DOG? |
NECK: Measure around the neck where a collar would sit naturally to
determine your dog’s neck size. LENGTH: Measure from base of
neck to base of tail, preferably while the dog is standing
CHEST: Measure the circumference of the chest at the deepest part
behind the front legs FOR CLOTHING: If the length of your dog
measures halfway or more between sizes, order the next size up.
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WHAT ARE THE
INGREDIENTS IN YOUR SHAMPOOS? |
WHAT ARE YOUR TREATS MADE OF? |
- Oatmeal Shampoo:
Water, Sodium Lauryl Sulfate, Sodium Laureth Sulfate, Lauramide
Dea, Glycolstearate, Cocamidopropyl Betaine, Cetrimonium
Chloride, Hydrolyzed Collagen Protein, Glycerin, Aloe Vera,
Fragrance, Methylchloroisothiazolinone, Methylisothiazolinone,
Colloidal Oatmeal, Fir Needle Oil, Chamomile Extract, Safflower
Oil, Citric Acid, Sodium Chloride, FD&C Blue no. 1, FD&C Yellow
no. 6.
- Oatmeal Conditioner: Water, Quaternium-18, Emulsifying Wax,
Aloevera, Stearamidopropyl Dimethylamine Lactate, Peg-8 Stearate,
Glycerin, Hydrolyzed Collagen Protein, Fragrance, Sodium Chloride,
Diazolidinyl Urea, Methylparaben, Colloidal Oatmeal, Chamomile
Extract, Tocopherylacetate, Yucca Extract, Calendula Extract, FD&C
Blue no.1, FD&C Yellow no.6.
- Shea Butter 2 in 1 Shampoo &
Conditioner: Water, Sodium Lauryl Sulfate, Sodium Laureth
Sulfate, Lauramide Dea, Glycolstearate, Cocamidopropyl Betaine,
Cetrimonium Chloride, Fragrance, Methylchloroisothiazolinone,
Methylisothiazolinone, Yucca Extract, Shea Butter, Safflower
Oil, Citric Acid, Sodium Chloride, Aloevera.
- Prickly Pear
2 in 1 Shampoo & Conditioner: Water, Sodium Lauryl Sulfate, Sodium
Laureth Sulfate, Lauramide Dea, Glycolstearate, Cocamidopropyl
Betaine, Certimonium Chloride, Fragrance, Methychloroisothiazolinone,
Methylisothiazonlinone, Cactus Extract, Aloevera, Safflower Oil,
Citric Acid, Sodium Chloride, FD&C Blue no. 1, FD&C Yellow no. 5.
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Natural Refreshing Spray: SD 40-Balcohol, Cetyl Alcohol,
Glycerine, Frgrance Oil & Purified Water.
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- Kitty Mouse Cat Treats: Salmon,
Salmon Meal (in Salmon treats), Duck, Duck Meal (in Duck Treats) In
both treats: Iron, Pearled Barley, Copper, White Rice, Zinc, Sweet
Potato, Manganese Proteinates, Dried Whole Egg , Sodium Selenite,
Dried Tomato Pomace, Fish Broth, Salmon oil, Canola Carrots,
Broccoli, Cauliflower, Apples, Lecithin, DL-Methlonine, Potassium
Chloride, Cranberries, Blueberries, Salt, Chicory Root Extract,
Alfalfa Sprouts, Whole Clove Garlic, Parsley , Vitamin A, D3, E, B12
Supplements, Ascorbic Acid, Riboflavin , Thiamine Mononitrate, Zinc
Sulfate, Calcium Iodate.
- All Natural Harry Barker Doggie
Treats Bacon: Flavor, Wheat Free, 97% Fat-free &
Hypo-allergenic, Jerkey Bits, Dried Carrots, Whole Egg, Brewers
Dried Yeast, Pearled Barley Flour, Rice, Flour, Potato Flour,
Poultry Fat (Preserved with Vitamin E)
- All Natural Harry
Barker Doggie Treats Peanut Butter Flavor: Wheat Free,97%
Fat-free & Hypo-allergenic, Peanut Flour, Whole Egg, Brewers Dried
Yeast, Pearled Barley Flour, Rice, Flour, Potato Flour, Poultry Fat
(Preserved with Vitamin E).
- Bird Dog Biscuits – Cheese Grits:
Whole Wheat Flour, Grits, Parmesan Cheese, Jerky Bits, Poultry Fat,
(Preserved with Mixed Tocopherols), Dried Cane Molasses, Nonfat Dry
Powdered Milk
- Bird Dog Biscuits – Chicken `N Rice: Whole
Wheat Flour, Rice Flour, Corn Meal, Chicken, Dried Carrots,
Poultry Fat (Preserved with Mixed Tocopherols), Dried Cane
Molasses, Nonfat Dried Powdered Milk.
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FAQ |
HOLIDAYS |
- What is the shelf life of your treats? - Our pet treats have a
shelf-life of one year.
- Can I order an extra bed cover?
- Both bed covers and bed inserts can be purchased separately. While our
website is currently being updated, please either email us at info@harrybarker.com or call us at 800-HI-HARRY (444-2779) to order
your separate cover or insert. We apologize for the inconvenience and
will soon fix this problem.
- How do I install my car seat
cover? - The car seat covers have four straps. Two of the straps fit
over the headrests and the other two straps are secured to a bar under
the seat.
- What are your most popular, or best selling
products? Currently our most popular products are, our Rectangle
style beds, Retro Doggie Treats, Kitty Mouse Cat Treats, Food Storage
Cans for both dog and cat, All cotton rope toys, Round Beds, Spa
Products, our collars and leashes and our No.2 bags and dispensers.
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- The
following federal holidays are recognized by Harry Barker. The
office will be closed on these holidays, and all orders placed on
that holiday will be processed on the following business day.
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New Years Day
- Memorial Day
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Independence Day
- Labor Day
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Thanksgiving Day
- Christmas Eve (open 9am-1pm)
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Christmas Day
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QUESTIONS |
LET US HEAR FROM YOU |
- If you have any other questions or problems with your order, or our
products, please email our customer service representatives at info@harrybarker.com. Your email will be answered the following
business day. Or call at 1-800-HI HARRY (444.2779) M-F 9AM to 6PM
EST. We are always happy to help!
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- We value your opinion and want to hear comments and suggestions to
make Harry Barker an easier and more enjoyable shopping experience. Or
just tell us about your pets. Mail, fax or email us at
info@harrybarker.com.
- You can send us pictures of your dogs and we will put them in our Photo Gallery. Email them to
photo@harrybarker.com.
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